Support Plans

We offer only basic support plan for our Products and Services, which includes;

1. Email support limited to issues and bugs in our software. (We do not have phone support)
2. One time installation and demo if needed
3. General queries related to our software
4. Documentation and basic examples
5. Bug Fixing and Software updates subject to Broker API availability and support from Broker’s Tech Team*

Note Products and services will be linked to your Unique Client Id and change of Client Id or Broker after sale will attract additional charges.

Note You may not receive a response from us if the query is irrelevant or out of scope.

To use our certain products (like Bridge, ExcelTools, AmiTools etc), user should have knowledge about the host application (like Excel, Amibroker etc) and programming skills in the relevant programming language (like VBA, AFL etc).

User should have installed licensed version of required Technical Analysis software (like Amibroker, MetaTrader etc) in their system.

User should have knowledge of Technical Analysis software with which you integrate into our Bridge. For setup, troubleshooting and usage of TA software, please refer the technical guide or contact vendor of the TA software.

User should have real-time data subscription from authorized data vendors (like TrueData, GDFL etc) for their TA software.

Note We do not support issues and bugs in your own software or program code. We do not support user and system specific issues. If you need support on your own software or program code, you may hire professional programmer or check developer forum’s. Please note, the charges that you pay to Howutrade is for Software License only and not for technical support.

In case of custom software or program code, you will be given 4 weeks to test the custom software or program code for any errors or bugs and to check any deviation from agreed upon logic. If you find any deviation in the logic or errors in the custom software or program code during the testing period, the same will be fixed without any additional cost. Additional changes if required will be charged extra.

For all API and order related issues and queries, please contact your stock broker or visit relevant API developer forum.

We will provide trial on request to explore our products and services, so please check and explore our products and services thoroughly before purchasing.

We will make every reasonable effort to respond to your initial request within the corresponding time frames. Business hours are generally defined as 10:00 AM to 5:00 PM, excluding holidays and weekends.

For Refund Policy, visit https://howutrade.in/refund-policy/

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