We offer only basic support plan for our Products and Services, which includes;
1. Basic email support limited to issues/bugs in our software, and maximum response time is 2 working days
2. One time installation and demo if needed
3. General queries related to our software
4. Documentation and basic examples
5. Software updates
Products/services will be linked to your unique client id and change of client id or broker after sale will attract additional charges.
To use our certain products (bridge, excel tools etc), user should have knowledge about Excel and programming skills in the relevant programming language.
User should have knowledge of technical analysis software (amibroker etc) with which you integrate into our Bridge. For setup, troubleshooting and usage of TA software, please refer the technical guide or contact vendor.
Please note, the charges that you pay to Howutrade is only for Software License. We do not support issues/bugs in your own program code. We do not support user and system specific issues. If you need support on your program code, you may hire professional programmer or check developer forum’s.
In case of custom application/code, you will be given 7 days to test the application/code for errors/bugs and to check any deviation from agreed upon logic. If you find any deviation in the logic or errors in the application/code during the testing period, the same will be fixed without any additional cost. Additional changes if required will be charged extra.
For all API related issues/queries, please contact your stock broker or visit API developer forum.
We will provide trial on request to explore our products and services, so please check and explore our products and services thoroughly before purchasing.
We will make every reasonable effort to respond to your initial request within the corresponding time frames. Business hours are generally defined as 10:00 AM to 5:00 PM, excluding holidays and weekends.
For Refund Policy, visit https://howutrade.in/refund-policy/